Nexus Grid Privacy Policy | How We Protect Your Data

Learn how Nexus Grid collects, uses, and protects your personal data. Read our Privacy Policy to understand your rights and how we keep your information secure.

Privacy Policy

This Nexus Grid Privacy Policy explains how we collect, use, store, and protect your personal information. We are committed to safeguarding your privacy and ensuring full transparency in how your data is handled across our services, website, and communications.

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1. Who We Are

Nexus Grid is a cybersecurity and technology services provider offering consulting, managed security services, compliance solutions, and training. We operate in accordance with applicable data protection laws, including GDPR.

If you have questions about this Privacy Policy, you can reach us through our Contact Us page.

2. Information We Collect

We collect information to provide services, communicate effectively, and maintain security.

Information you provide directly

• Name
• Email address
• Phone number
• Company name
• Job title
• Messages sent through our forms
• Training or service registration details

Information collected automatically

• IP address
• Device information
• Browser type and version
• Pages visited
• Time spent on the website
• Location (approximate)
• Cookies and tracking data

Information from services or engagements

• Logs and security alerts
• Assessment results
• Documentation shared during engagements
• Billing and contract information

3. How We Use Your Information

We use your information for the following purposes:

• Responding to enquiries and providing customer support
• Delivering cybersecurity services and meeting contractual obligations
• Sending service updates, reports, and recommendations
• Enhancing website performance and overall user experience
• Providing training and certification services
• Detecting, preventing, and investigating security issues
• Complying with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interest (e.g., improving security or operations)

5. How We Share Your Information

We do not sell your personal information. We may share data with:

• Trusted service providers supporting our operations
• Security partners assisting with assessments or monitoring
• Cloud or hosting providers
• Regulatory authorities, when legally required
• Legal advisors, auditors, or consultants

All partners follow strict data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Maintain records

When data is no longer required, it is securely deleted or anonymised.

7. Your Data Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Request corrections to any inaccurate data
• Ask for your data to be deleted
• Restrict processing or raise an objection to it
• Obtain a copy of your personal data
• Withdraw previously given consent at any time

To request any of these rights, visit our Contact Us page.

8. Cookies and Tracking Technologies

We use cookies to:

• Improve website performance
• Analyse how visitors use the site
• Personalise content
• Enhance security

You can manage or disable cookies through your browser settings.

9. Data Security Measures

We use multiple safeguards to protect your information, including:

• Encryption
• Access controls
• Secure networks and firewalls
• Monitoring and logging
• Regular vulnerability assessments
• Authentication and identity controls

Despite strong protections, no system is 100% secure. We work continuously to reduce risk.

10. Transfers Outside Your Region

Some service providers may operate in other countries. When data is transferred, we ensure appropriate protections, including:

• Standard contractual clauses
• Security certifications
• GDPR-aligned safeguards

11. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

12. Changes to This Policy

We may update this Privacy Policy to reflect service changes or legal requirements. Updates will be posted on this page with the latest revision date.

13. Contact Us

If you have questions about the Nexus Grid Privacy Policy or need assistance with your data rights, please reach out through our Contact Us page.